|
|
|
|
|
| |
| About MD Tooling: |
To solve the problems faced by today’s manufacturers, takes more than high quality products. It also takes a commitment to provide the highest levels of support and service. At MD Tooling this is not something we just think about, it is something we do.
Stock and Replenishment
Waiting for tooling costs time and money. To respond to the immediate needs of their customers, MD Tooling maintains an enormous inventory in their centrally located Michigan facility. Same day shipping currently takes place on over 93% of all orders. In the event that a customer needs a tool that is not stock in the US, the MT Marchetti factory in Italy also maintains inventory which can be on a customer’s floor in as little as 3-5 days. Office staff work with distributors and customers to ensure all orders are shipped per customer preferred shipping methods.
Tool Loaner Program
Leading the way in customer service, MD Tooling established a Tool Loaner Program. This innovative program was designed to make tool holders available for loan, to ensure customers never stop making chips. If a warranty tool needs to be returned for inspection, service or repair, loaner tools are available to keep customers up and running. Additional loaner tools are often available for demonstrations, Open Houses and Trade Shows. If you would like to see a particular tool in action, contact MD or your local machine tool distributor and we would be happy to arrange a demonstration.
Technical Support
There are no ‘order takers’ at MD Tooling. Each of our employees has, on average, over 21 years of industry experience. This vast experience enables our staff to respond knowledgably to your questions; therefore, saving you time and helping you make informed decisions. We can help with part processing, tool up a job from a blue print and even help with part programming, if you need it. Our Applications Engineers are always available by phone to answer any questions you may have about our tooling or any other CNC related issue.
Service Center
The Michigan facility also houses a service center, where evaluation is performed on every tool returned for repair or service. Upon evaluation, the service level required is identified and conveyed to the customer. Fully equipped with a machine shop and a complete inventory of spare parts, factory trained personnel at the Michigan Service Center perform all Level I repairs and periodic maintenance. Whereas tools requiring Level II repairs or service are returned to Italy for factory re-certification. This direct involvement with the factory has not only helped address specific issues or concerns, but has also led to the development of additional tooling.
Summary
MD Tooling is “The Right Choice”, with cutting-edge technology, 2-year warranty, wide product range, large inventory, experienced staff and unparalleled support. We don’t just sell tools, we provide complete tooling solutions.
|
|
|
|
|
|
